Respectful in-person support built around the person receiving care.
Lucid supports meaningful connection, dignity, personal choice, and safe in-person care. This policy explains how we approach visitors, essential support people, infection prevention, and visitation-related concerns.
Connection is part of quality care.
Because Lucid provides support in the home, visitation decisions must respect the person receiving care, the home environment, safety needs, and applicable care plan requirements.
Purpose
This policy provides general guidance for clients, families, caregivers, visitors, and Lucid team members regarding respectful visitation and in-person support during Lucid services.
Choice and consent
The person receiving care should be treated as the primary voice whenever possible. Visitors and support persons should respect privacy, consent, routines, cultural preferences, and personal comfort.
Essential support persons
Clients may rely on family members, trusted friends, guardians, representatives, or essential caregivers for emotional support, communication, decision-making, meals, mobility, or daily encouragement.
Infection prevention
Visitors and staff should follow reasonable infection-prevention practices, including hand hygiene, staying home when sick, and following current public health or care-plan precautions when applicable.
Safe home environment
Lucid may ask visitors to support a safe care environment by avoiding disruption during care tasks, keeping pathways clear, respecting staff instructions, and helping protect the dignity of the person receiving support.
Concerns or complaints
Any concern about visitation, communication, staff conduct, safety, or access to support may be shared with Lucid by calling (703) 270-4773 or emailing info@lucidhealthcare.net.
Emergency situations
If there is an immediate safety or medical emergency, call 911. For non-emergency care concerns, contact Lucid so our team can review and respond appropriately.
Policy updates
Lucid may update this policy when services, guidance, or applicable requirements change. Questions may be directed to the Lucid care team.